This occurred as you have not tapped in or out on part of your journey. For example, if you touch in with an iPhone and touch out with an Apple Watch or contactless card, you'll be charged for two incomplete journeys. We're open from 08:00 to 20:00, 7 days a week. You'll get charged 10p when you tap in because at that point, TfL don't know the details of your journey. He said he can only go by the card reader, not the website as it's a "TFL thing". What happens if I touch in with one card and touch out with another on the same journey on the Transport for London (TfL) network? Raben-schwarz on Sedris, the Traitor King 1 month ago. TFL require them to wait for a letter then explain/beg in the hope they don’t get fined or worse all at the whim of TFL. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. You have up to 8 weeks from your journey to claim. You'll get charged the proper amount the following day (or sometimes the day after) and that is of course dependent on where you tapped out, how many journeys you took that day etc. 14 Pier Walk So, you tap in, bank authorisation occurs, you tap out you get charged. No there isn't a problem with my card, because it let me through the gates this morning! London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. Please wait at least 48 hours before you call. “The penalty fare SHOULD be cancelled” my emphasis..... but the OP did absolutely nothing wrong. I went to the other entrance, tapped in and then tapped out at Cheam which cost me 75p. Shashi Verma of TfL said: “Card clash is being closely monitored and we are working to identify and automatically refund customers when they … Pattern Recognition #179 - Copy Protection Not something applied to software, no, today berryjon looks at the mechanics behind making a copy of something to help explain what goes on when such a thing happens. The two separate journeys won't be linked and each one will be recognised as incomplete. Furthermore, by drawing a card before discarding, it is unknown what card they drew. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. So, I had a penalty charge notice due to sufficient funds. The card is blocked which could cause severe inconvenience. Tube, DLR, London Overground, TfL Rail, National Rail, River Bus and Emirates Air Line. Now im wondering if i dont have all eligible discounts applied to my oyster card. Thanks in advance for anyone taking the time to help out, I really appreciate it. Because sometimes, people get it wrong. Also i added to my deck more creatures with good etb effects and removed some creatures that are just big but without any etb like Thraximundar. Contact us about Oyster And if you think you have been charged incorrectly they are pretty good at refunding if you call them. My TFL account shows up as 2 separate contactless cards that are identical (as they should be) but the TFL system is treating them as separate entities. If this happens, please get in touch with Transport for London (TfL) Customer Services on 0343 222 1234*. Make sure you keep your contactless and Oyster cards separate and not in the same purse, wallet or phone case when touching in or out. If you go to the tfl website you can enter your card details and it will show you your journey and payment history so you can work it out. Before you claim. TfL charges passengers the maximum possible fare for incomplete journeys, as it can't see where your journey started or ended, so can't work out how much you should have paid. If you have more than one contactless card (which includes your Oyster card, Barclays debit card, Barclaycard and any other contactless card… That doesn't mean you can't claim a refund if you're convinced it was TfL's fault (broken machine etc), and we haven't heard of TfL retrospectively charging penalty fares, … TfL often refunds for honest mistakes if you forget to touch out. The staff at the gate told me that a software update went wrong and the Key seems to no longer work at the station. I also wonder whether it is worth noting my pregnancy - it has made me feel notably out of sorts and could well have attributed to the carelessness of taking the wrong card? There will be a record of your card tapping in and out based on your card number. Check your journey history on your contactless and Oyster account to see if you've paid your fare with the right card. Carelessly forgetting I was in zone 1, i tapped out my oyster from liverpool street and it was obviously declined. Contact us about contactless, TfL Customer Services I hold a PTAC and PRIV cards, and when i last renewed my oyster, i recall some confusion as to which discount should be applied. For registered cards, it should be possible to just send a new card out, and then shortly after cancel the old one. Hi, I have an 11-15 Oyster card and was getting the train from Carshalton when the readers on the ticket gates weren’t working. According to this independent oyster guide, in case of a top-up by payment card (credit or debit) if the second tap fails then the payment will be authorised but it won't be debited, and you should see the payment authorisation disappear from your card statement in the following days: If you pay by card then the transaction will be authorised after you enter your PIN. Claim a refund by phone. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, How to pay and where to buy tickets and Oyster, Touch a pink card reader when changing trains, London Fire and Emergency Planning Authority, Not read any card and the ticket gate won't open, Not take payment for your journey (at a freestanding yellow card reader) so you could be charged a, Read one card when you touch in and another card when you touch out, charging two maximum fares for your journey. TfL Go is a new travel app launched by us to help Londoners better plan easy, accessible journeys on public transport and to help customers avoid the busiest times under the social distancing measures. I understand that things are going to go wrong but I’ve never had as many problems with Oyster or contactless cards on TfL services. 4th Floor Or will this embellishment just seem unnecessary to TfL. Before you claim. It's important that you try to avoid doing this as you'll be charged a maximum fare on both of your cards. Under TfL rules, if you tap in and out with different devices, each tap will be recorded as a separate, incomplete journey – even if you technically make the payment from the same card. Keep your contactless and Oyster cards away from each other when touching a yellow card reader to pay the right fare. But it sees forgetting to touch in as fare evasion. If you don't, the yellow card reader may: You'll pay the right fare if you touch in and out with the same card. They tapped got a green light and the barrier opened. TFL bloke spent 5 minutes telling me I was in the wrong and it was my fault for using different cards, for not tapping in/out etc etc. So, I had a penalty charge notice due to sufficient funds. I've heard of more problems with people using Apple/Android pay so it would be better to use an actual card instead. To pay the right fare: Always use the same device or contactless card to touch in and out. Anyone using the TfL website or TfL app can top up their pay as you go, bus & tram passes or travelcards. You have up to 8 weeks from your journey to claim. Im fairly certain i have "TFL Rail All" or something similar. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Always use the same device, contactless or Oyster card to touch in and out. Log on here https://contactless.tfl.gov.uk/ and check your journey status, at least then you can see all the information. Zone one and two cap for one day is … I had a travel card from zone 2-4 and was travelling from london liverpool street to ilford. That's not true I'm afraid. I tried tapping on the barriers on the exit side and it charged me 75p. Top up online, see your journey and payment history and apply for refunds, Use a contactless card or device to travel on our transport, Use an Oyster card to pay as you go to travel on our transport, Top up anytime, anywhere and manage your cards on the go, Check the cost of a single journey between two stations, Check the cost of your journey before you travel, How to get a refund, or replace your Oyster card or season ticket, There are different ways to pay for your travel, You may be eligible for free travel or discounts off your fares, Get an account to manage your travel quickly and easily. So twice I've tapped in with android pay and tapped out with the actual contactless card that android pay is duplicating via the app. TFL completely refused a refund. Card clash happens when you accidently touch more than one card on a yellow card reader at the same time. Therefore, even if the judge has them discard down to one card (the one they'd have drawn), there is no way to tell if the card they are keeping is the card with which they would have normally drawn into, or just the "best" in their hand for the current situation. Flying enchantments that have 'draw one card' are good against any deck, especially flyers, and if it doesn't work out, I drew one card. However when i tapped out, i think i was charged full price. Please wait at least 48 hours before you call. I Removed Kiki combo for Navigator/Drake combo. This page explains how Transport for London (TfL) uses the personal information collected from you in connection with the TfL Go app. I then happened to mention that the contactless card was on my phone via AndroidPay and the receipt from the journey quite clearly showed the tap in and out points. "When, as a consequence of revenue inspection activity, we detect that a customer had not touched in at the start of their journey when using a contactless payment card, the inspection event will result in the customer being charged a maximum Oyster fare (as referenced in the TfL Conditions of Carriage available via the following link. Edited January 30, 2019 by dx100uk If the card … I had a travel card from zone 2-4 and was travelling from london liverpool street to ilford. Card clash happens when you accidently touch more than one card on a yellow card reader at the same time. As explained previously, the TfL system will apply a charge of £0.00 to your card when you first tap in and work out how much to charge overnight. However, many people do not want to register their Oystercard, and having to send the card off to get it replaced would put a lot of people off. Touch in on a yellow card reader at the start of your journey and touch out at the end. The authorisation is separate. On buses, TfL inspectors print out a list of recent transactions from the bus driver, including the last four digits of any contactless payments. Call: 0343 222 1234 (Charges may apply). Official online shop for Oyster card. Features Opinion Pattern Recognition 01/14/2021 by … Carelessly forgetting I was in zone 1, i tapped out my oyster from liverpool street and it was obviously declined. He said that I cant prove my payment, so I showed him the Contactless TFL website which shows my live record of my entry from about 20 mins previously. 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